Frequently Asked Questions

NuForce is a comprehensive field service management platform designed to help businesses streamline their operations. It includes scheduling, dispatching, work order management, invoicing, payments, GPS tracking, and customer communication tools - all in one integrated solution.

NuForce is built for any field service business including HVAC, plumbing, electrical, landscaping, cleaning services, pest control, appliance repair, and more. Our flexible platform adapts to the unique needs of various service industries.

Yes, NuForce is 100% cloud-based. This means you can access your data from anywhere, anytime, on any device. There's no software to install on your servers, and all updates are automatic.

Most businesses are up and running within a day. Our onboarding team helps you import your existing data, configure settings, and train your team. We also offer data migration assistance for switching from other platforms.

NuForce offers flexible pricing plans starting from $49/month for small teams. We have plans for businesses of all sizes with different feature sets. Visit our pricing page for detailed information, or contact us for a custom quote.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. This gives you enough time to explore the platform and see how it fits your business needs.

Absolutely. You can upgrade or downgrade your plan at any time. When upgrading, you get immediate access to new features. When downgrading, changes take effect at the next billing cycle.

No hidden fees. The price you see is what you pay. Payment processing fees (for accepting customer payments) are standard industry rates and clearly disclosed. We believe in transparent pricing.

Yes, NuForce offers extensive customization. You can add custom fields to work orders, create invoice templates with your branding, set up automated workflows, and configure the system to match your business processes.

NuForce integrates with popular tools including QuickBooks, Stripe, Square, Zapier, Google Calendar, and many more. Our API also allows for custom integrations with your existing systems.

Yes! Customers can pay invoices via credit card, debit card, or ACH directly through email links or a customer portal. Payments are processed securely and automatically recorded in your account.

Yes, our mobile app includes GPS tracking so you can see technician locations in real-time. This helps with dispatching, route optimization, and providing accurate arrival times to customers.

Yes, NuForce has native mobile apps for both iOS and Android. Technicians can view schedules, access job details, capture photos and signatures, track time, and even process payments - all from their phones.

Yes, the app works offline for core functions. Technicians can view job details, take notes, capture photos, and collect signatures without internet. Data syncs automatically when connection is restored.

Yes, the app includes time tracking with optional GPS verification. Technicians can clock in, take breaks, and clock out directly from their phones. Managers can review timesheets and export for payroll.

We provide multiple support channels: email support, live chat, phone support (for higher-tier plans), an extensive knowledge base, video tutorials, and regular webinars. Our average response time is under 2 hours.

Yes, all plans include onboarding training. We offer live training sessions, recorded tutorials, and documentation. Enterprise customers get dedicated training and ongoing success management.

Security is our top priority. We use bank-level encryption, secure data centers, regular security audits, and comply with industry standards. Your data is backed up daily and you retain full ownership.

Yes, you can export all your data at any time in standard formats (CSV, PDF). This includes customers, jobs, invoices, payments, and reports. We believe your data belongs to you.